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COVID-19 UPDATE

We apologize for any inconvenience during this hard time. We wish everyone to #staysafe and healthy, keep social distancing and let’s get through this tough time together.

Beyond Customs is operational during this time and working on fulfilling orders that have been placed. We are fortunate enough to have our workshop and office on the same premises where we reside but there are certain things everyone should know if they place an order with us:

  1. Our country is currently in lock down from the 26th March to the 16th of April 2020.
  2. Due to the lock down there has been heavy restriction put in place on what we are allowed to ship locally and internationally. We are not allowed to ship any item out that is not classed in the essential category.
  3. All orders that have been placed with us will be worked on. Once completed we will pack and keep the order safe with us until the shipping  restrictions have been lifted. Once this happens we will ship the order off to you and your order will be updated with tracking details etc.
  4. There will undoubtedly be some delays during this period and we apologize for the inconvenience this may cause.   

If there are any updates that affect our customers we will update below. 

*(Update #1 9/4/2020)* Our government has extended the lock down till the end of April 2020 and all shipping restrictions are unchanged 

*(Update #2 17/4/2020)* We have temporally put all custom (Modular, Extension and USB cables) as *unavailable* due to the high order load, please give us some time to catch up on our current orders. We really appreciate the continued support during this time and apologize for any inconvenience this may cause

*(Update #3 1/5/2020)* Our government has started slowly lifting restrictions through phases (From 5 to 1) 5 having the most restrictions to 1 having the least. At the time of this update we are currently in stage 4. We still cannot ship out orders currently been in stage 4, this can only be done when we get to stage 3 

*(Update #4 5/6/2020)* We can now ship out local orders and have gotten confirmation for international shipping. That means we are now allowed to ship out international orders but international orders will be done in bundles so that we limit the amount of exposure in public queues, this will have some delays in order fulfillment. 

If you have any questions regarding the status of your order or any other questions then please feel free to contact us